Firmware Cluster F - XIQ "Classic" Versus EP1

[DeVoID]

Ok Extreme, what the heck are you doing with terribly released, buggy firmware?

This started about 8-12 months ago, where you would release firmware - AP650 - only for the update to fail and either leave "device update failed" message next to the AP, or that message and an unreachable, un-ping-able AP and the only solution (only resolved when you released  .a version of it) is to unplug it at the AP or switch level, neither of which is easy or desired!

And it appears to get WORSE!!  In XIQ I did two AP650 AP's, ones I knew I could get to if needed (with a ladder) and sure enough one failed and went offline (cant ping, etc.) and the other EXACT MODEL with the same uptime, same Policy, etc, updated without issue.  The firmware is 10.8.6.0 BTW.

Now this is where I have to shake my head and wonder what the heck Extreme is thinking.

As I put, in XIQ Classic the firmware version is 10.8.6.0, and when I go into EP1, the version is 10.8.6.1 for the SAME AP MODEL!  Not only that, but of the three AP's I pushed new firmware, to it shows as failed in EP1, and showed as successful in XIQ Classic AT THE SAME TIME!!!!!  WTH.. see my appropriately named attachments to this post.  

I mean REALLY....  if we are going to be transitioned to XIQ New, or EP1 by the end of this year then you at Extreme need to figure your **** out!  WHY TWO versions of firmware depending on what Interface/Platform you happen to use... Because of our licenses, we have access to Classic and EP1, but again, I should not see TWO versions of the same firmware for the SAME AP right?  That is not "a thing" in IT, and never has been.

I would LOVE to hear your answer Extreme.

I do apologize for coming off pissy, but being pushed and shoved into the new interface, and see this, has me standing at the edge of an anger cliff (metaphorical).

DeVoiD

 

 

[DeVoID]

Got it done, and boom, there it is - thanks much -, switch name and port.... Guess what though... EP1 doesnt have a filter/column for LLDP.... <sigh>. One step forward and one step back!

DeVoiD

[daniel1]

10.8r6a is available in Classic, but only in the specific version section. GTAC told me several weeks ago that 10.8r6 is not recommended at all from engineering and should not be used, but it's still the current "latest version" in Classic 😂

I told GTAC about this discrepancy way before the XIQ 25.9 release, but apparently it's not something they are concerned about.

Just noticed that 10.8r5c release notes got published with another bunch of fixes, if you don't need MLO I guess that's the best option once it's available in XIQ.

[wwillingham]

Just an FYI, we went through this with support too. 10.8r5b or 10.8.5.2 depending upon what interface you're looking at is the preferred, "golden", version. The different naming of the versions depending upon where you look is another thing that we've brought up. Unless you really need a feature in the 10.8r6 train, you should use 10.8r5b (or c when it is released).

[DeVoID]

How do you find what version is the "gold" one though??

[wwillingham]

Talk to someone in support. Unfortunately, unlike back in the Aerohive days, Extreme doesn't label the "golden" version in the file name or give you the option to use the "golden" version when pushing an update.