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Cannot open a new Support Case

Cannot open a new Support Case

CloudPropeller
New Contributor
Tried 4 times, with more or less characters in the original message. No luck.

Every time I want to open open a case I get 404.

8947a3fefd0e4301affddb4d7e854fcc_62b05f36-f3c3-4d9a-8529-f8b2029c03ab.png

1 ACCEPTED SOLUTION

Drew_C
Valued Contributor III
I believe I've fixed your account. The problem is that it was set up with "No Account Association."
There's more information here: https://extremeportal.force.com/ExtrArticleDetail?n=000014472

View solution in original post

5 REPLIES 5

Tomasz
Valued Contributor II
Hi,

I think GTAC should see this. 😉
But whenever your case is urgent, just call them via phone. Line is cost-free and they often resolve the problem with first call. Or at least you see you have someone looking at it, which is motivating from the very beginning.

Regards,
Tomasz
GTM-P2G8KFN