Case Management - request to reopen not working

[Ronald_Dvorak]

I've tried to use the "request to reopen" button on a ticket in the case mgmt but it doesn't work.

I'd see for a split second a comment window but then it's gone and the screen has this grey overlay.

I've tried it with Chrome and IE.

-Ron

[martinscore]

I wanted to address thse people who are sitting here.

[Doug]

Sorry for the delay, it should be working now.

[Doug]

We have found an issue and our IT Team is actively working to fix this.

[Doug]

I'm going to get this tested today to see if something is wrong.

[Curtis_Parish1]

I had the same problem yesterday while requesting to close a case