New Portal

[Curtis_Parish1]

I am having issues with the new portal. First, finding a link off the extremenetworks.com page is not easy. The support link takes you to the old support page. Then clicking on case manager takes you to the transition page and then you have to figure out to open a case you need to click on downloads and licenses link to get the new portal login.

Add to that all the links I tried in the knowledge base are now invalid.

Any hope of cleaning all this up?

[Curtis_Parish1]

My first attempt to create a case ends with
404
Sorry, we're unable to locate the page you are looking for.Error occurred while loading a Visualforce page.

[Ryan_Mathews]

Thanks for the honest feedback Curtis. The new workflow does have more clicks, but it's also streamlined to only ask questions pertaining to the the support case type you're working on.

We hope to win you over eventually and will continue to improve as we go.

Please let us know if you see that 404 error again.

[Curtis_Parish1]

no it was going from service level to details in the create case process.

The new portal is way too clicky. I do not like going through five pages to open a case and then have to click through three tabs to see all the information of an open case. I griped about this during the portal beta and quit using it.

[Ryan_Mathews]

When you click on "create"? From the Extreme Portal's Case Management?
https://extremeportal.force.com/ExtrCaseManagement