No longer getting Extreme Support emails?

[Jannik_Winther]

Hello,

we are not getting emails on Case updates from Extreme Support support@extremenetworks.com anymore, even though there were several updates on our Cases in the past three days. We are pretty sure nothing on our part changed, was there some kind of update to this mechanic?

Thanks!

[Raymond_van_Dij]

Hello Jannik, I just send out an one an open case.
Can you check if you received it?

[Jannik_Winther]

Thanks for the info! We will check back with our colleagues responsible for mailing with this information.