No longer getting Extreme Support emails?

[Jannik_Winther]

Hello,

we are not getting emails on Case updates from Extreme Support support@extremenetworks.com anymore, even though there were several updates on our Cases in the past three days. We are pretty sure nothing on our part changed, was there some kind of update to this mechanic?

Thanks!

[Jannik_Winther]

I see, that makes sense. Thank you!

[Raymond_van_Dij]

Thank you Jannik for the confirmation, I did not include the collaborators. I think not getting updates is due to the fact escalated cases need manual intervention to send out a case updates. I will remind our team again.

[Jannik_Winther]

I just want to add that only I received this notification, the "Additional Collaborators" that are added to the case did not get an email.

[Jannik_Winther]

I did indeed, same sender as usual. Strange, so the address doesn't seem to be blocked our filtered out on our part. Did we maybe turn off notifications by accident?

[Raymond_van_Dij]

sorry, I meant I updated one of your open cases.