No longer getting Extreme Support emails?

[Jannik_Winther]

Hello,

we are not getting emails on Case updates from Extreme Support support@extremenetworks.com anymore, even though there were several updates on our Cases in the past three days. We are pretty sure nothing on our part changed, was there some kind of update to this mechanic?

Thanks!

[Steven_Lin]

Hi Jannik,
Are you using your company email?

[Steven_Lin]

I see the same issue in my country, and partner using one of the public email, I have already open case to IT, will update it if I got something from IT.

[Jannik_Winther]

Hello Steven,

yes, we are using our company email.

[Jarek]

Hi,

if you have your own email server you can check the logs...
They use "Mimecast" as a emial service and maybe they changed something.
We had always issues with this provider .

--
Jarek