Slow Support Site Downloads

[Ben_Parker]

Hi,
Can the bandwidth on the support site available for downloads be somehow increased. Even when you are at location that has large amounts of available bandwidth files don't seem to download much faster than 500Kbps.

Particularly when downloading the software updates this can take a large amount of time, when you are trying to address issues and didn't pre-download things, or when you have to be mobile and don't have a continuous connection for the several hours the downloads take.

Thank you

[Drew_C]

I'm glad to finally close the loop on this! A new CDN solution has been implemented, and as such, I'm going to close this thread for further comment.
Please follow up in the announcement thread, found here: Support Experience Improvements

[Piotr_Owczarek]

Wow it seem that realy works. Estimated download time for NetSight Suite 6.2.0.221 upgreade (1,76 Gb) - 25 min. Cool. At least 

[Ryan_Mathews]

Fabulous. Thanks for sharing your experience Piotr.

We'll continue to expand this solution for all of our SW Downloads.

Onward and upward!

[Marc_G]

Rahman-

That specific file had not been re-pointed to our CDN yet. We just completed that, so you should be able to log back in, refresh that screen and be able to download the file from our CDN.

Keep in mind that the first time a file is requested from a specific region, it comes from a CDN server in the northeast United States, and is cached on local servers. So, it may not be considerably faster until the 2nd download attempt.

Let us know how it goes.

Thanks,
Marc