NetSight 7.0.9.4 DeviceView error..

[JRock]

Hi,

Today I was working with my clients NetSight system and without any obivious reason, Network->Devices->SwitchXYZ->Open Device View (arrow head down from next to switch name...) started to throew “Could not load report”-error (see full error message below)

I don’t know if this has nothing to do with anything but device view were working ok at first but after I ran multiple times one script agains to new switch having wrong connection profile from device view’s port (script uses $port so need to have port reference...)

I had change to reboot both NAC and NetSight servers but it did not do any good… Any idea how to debug/fix this problem? I’m quite “new” in Extreme scene so if I have to dig log data from the system please do tell where to find needed data…

Thank you!

******* Error Message starts ****

Could not load report.

Message: A Sorter requires either a property or a sorterFn.
Name: Error

https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:1937:30 raise@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:1975:36 constructor@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:24035:32 Ext.util.Sorter@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:7657:42 anonymous create@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:8894:56 decodeSorter@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:52299:32 decodeItems@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:43277:47 add@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:42009:35 replaceAll@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:42025:32 applyState@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:46671:31 applyState@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:90874:29 initState@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:37207:34 constructor@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:37095:25 constructor@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:38506:41 callParent@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:7378:37 constructor@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:90454:22 callParent@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:7378:37 constructor@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:103872:24 callParent@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:7378:37 constructor@https://10.10.10.200:8443/OneView/OneView/app/view/console/porttree/PortTreePanel.js?r=NetSight%20Suite%207.0.9.4:43:24 OV.view.console.porttree.PortTreePanel@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:7657:42 anonymous create@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:8894:56 buildComponent@https://10.10.10.200:8443/OneView/OneView/app/util/reporting/PanelBuilder.js?r=NetSight%20Suite%207.0.9.4:238:33 buildPanelConfig@https://10.10.10.200:8443/OneView/OneView/app/util/reporting/PanelBuilder.js?r=NetSight%20Suite%207.0.9.4:379:52 constructor@https://10.10.10.200:8443/OneView/OneView/app/view/reporting/panel/DynamicPanel.js?r=NetSight%20Suite%207.0.9.4:6:66 OV.view.reporting.panel.DynamicPanel@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:7657:42 anonymous create@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:8894:56 buildComponent@https://10.10.10.200:8443/OneView/OneView/app/util/reporting/PanelBuilder.js?r=NetSight%20Suite%207.0.9.4:11:36 constructor@https://10.10.10.200:8443/OneView/OneView/app/view/reporting/panel/DynamicTabPanel.js?r=NetSight%20Suite%207.0.9.4:61:71 OV.view.reporting.panel.DynamicTabPanel@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:7657:42 anonymous create@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:8894:56 buildComponent@https://10.10.10.200:8443/OneView/OneView/app/util/reporting/PanelBuilder.js?r=NetSight%20Suite%207.0.9.4:41:36 buildPanelConfig@https://10.10.10.200:8443/OneView/OneView/app/util/reporting/PanelBuilder.js?r=NetSight%20Suite%207.0.9.4:379:52 constructor@https://10.10.10.200:8443/OneView/OneView/app/view/reporting/panel/DynamicPanel.js?r=NetSight%20Suite%207.0.9.4:6:66 OV.view.reporting.panel.DynamicPanel@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:7657:42 anonymous create@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:8894:56 buildComponent@https://10.10.10.200:8443/OneView/OneView/app/util/reporting/PanelBuilder.js?r=NetSight%20Suite%207.0.9.4:11:36 buildPanelConfig@https://10.10.10.200:8443/OneView/OneView/app/util/reporting/PanelBuilder.js?r=NetSight%20Suite%207.0.9.4:379:52 constructor@https://10.10.10.200:8443/OneView/OneView/app/view/reporting/panel/DynamicPanel.js?r=NetSight%20Suite%207.0.9.4:6:66 OV.view.reporting.panel.DynamicPanel@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:7657:42 anonymous create@https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:8894:56 buildComponent@https://10.10.10.200:8443/OneView/OneView/app/util/reporting/PanelBuilder.js?r=NetSight%20Suite%207.0.9.4:11:36 addPanel@https://10.10.10.200:8443/OneView/OneView/app/view/reporting/ReportPanel.js?r=NetSight%20Suite%207.0.9.4:156:66 https://10.10.10.200:8443/OneView/OneView/extjs/ext-all-debug.js?r=NetSight%20Suite%207.0.9.4:4417:40 handleCallback@https://10.10.10.200:8443/OneView/dwr/engine.js:861:24 eval code eval@[native code] https://10.10.10.200:8443/OneView/dwr/engine.js:600:12 stateChange@https://10.10.10.200:8443/OneView/dwr/engine.js:1648:17 https://10.10.10.200:8443/OneView/dwr/engine.js:1493:37

[JRock]

Logged in user settings “Clear browser data” fixed this issue

System upgrade is my clients decision at this moment so cannot do much about it at this moment.

[PeterK · Accepted solution]

Mostly this issues have to do with user account. Clearing User data help.

But your version is more than 4,5 years old. I would strongly recommend you to update this software.