Our general GTAC KB article on the in's and out's of upgrading the XMC portfolio can be found @
HOW TO Guide to Upgrading Extreme Management Center, Extreme Control and Extreme Analytics.
The general process to upgrade remains the same to use the .bin image to upgrade a current deployment in place. Now should an issue arise for which you would need support, please consider opening a GTAC support ticket at that time.
If you have made custom changes to the OS, for whatever reasons, please understand those changes may be lost on upgrade. If you are using your own Ubuntu OS deployment and installing XMC on it - upgrading and maintaining the OS would be your responsibility.