Summary:A known good supported transceiver may report as "pluggable media not present", "sfpAbsent", or "unqualified".
Products Affected: SLX 9150 SLX 9250 SLX 9740 8520 8720 using any Extreme certified transceiver or DAC cable
Software Affected: All SLX-OS 20.2.2 versions Aany patch released between SLX-OS 20.3.2 through SLX-OS 20.3.2F SLX-OS 20.3.4 and 20.3.4A patch releases
Symptoms: If this happens, the transceiver may report as:
"pluggable media not present"
"unqualified" (When running the command Show Media)
"sfpAbsent" ( When a Show raslog log is executed)
This can happen to a known good supported transceiver after any system reload or a reseat\hot insertion of the transceiver.
Solution: Contact Extreme GTAC to assist in validating the transceiver error is due to this Field Notice so GTAC may help take corrective actions. Upgrade the affected device to an SLX-OS code version that includes a fix for Defect ID SLXOS-56401 to prevent the EEPROM from being overwritten and cause this issue:
SLX-OS 20.3.2g and later patch releases
SLX-OS 20.3.4b and later patch releases
SLX-OS 20.4.1 and all later patch or major releases