ExtremeCloud IQ Virtual Appliance Build: 21.1.20.27-IQVA Grinds to a halt

[DaveL]

Hello anyone! New to ExtremeCloud. Inherited a Virtual Appliance for a client. I am not sure where to turn for assistance at the moment. 

Details of the VA:
26GB RAM (not sure requires that much)
190GB VHD
Running XIQ Build 21.1.20.27-IQVA
Running on VMware 6.5.0 Update 3 (Build 13932383)

Issue: the Web UI will become unusable. Accessing the VMWare Console to the VA is really slow to respond. 

A reboot will fix it for a while, a day or two. 

I was told to check the logs. However the Web UI will kick back, when it is accessible, an error that it can't access the data. So I can't view the logs through that. Unfortunately I don't have ROOT credentials to the XIQ Console and the netcfg account is limited. 

Ideas? 

[DaveL]

@Ash Finch I see what the article is talking about. Thanks much! I have another question as I sort this out. But will create a different topic for it. This is solved. ​

[DaveL]

Ash, thanks for reply! I will check this out. Usually, 90% of the time, I can't even get logged in. Will keep kicking back password failed.

[Ash_Finch · Accepted solution]

Do you have access to the management page? There's a way to restart the service without having to restart the whole VM in 21.1.21.11:

https://extremeportal.force.com/ExtrArticleDetail?an=000099076&q=iqva%20log