Extreme Networks

Current switch version is 6.5r4When ever I try to update the switch I get this error:"The CLI 'save config https://cloud-va2.aerohive.com:443/afs-webapp/configuration/30604/E01C41530380-deviceFull.config current admin VHM-SGBCRUBZ password *** basic ...

A stake record of the device was found in the redirector. S/N 20261405160303. How can I get this resolved.