Extreme Networks

Hi, I am not able to control hivemanager cloud. What should I do. I read there are instructions to update the new firmware but I don't have the offline firmware.what should I do.(AH-Switch) #show hivemanager statusHiveAgent Version......................

I can not add device to cloud aerohive. Please help me. I have contacted the seller they said they had removed from their cloud aerohive but I still did not add it.  Serial Number of AP230: 02301405070320 & 02301405070474 I bought this product on eba...