samsung galaxy j7 wireless connecting problem

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  • Updated 7 months ago
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hi
please help me  to solve this problem :
samsung galaxy j7 mobile have a problem to connect access point ap3825i
thanks
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Mikaeil Beigpour

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Posted 1 year ago

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Rajesh Jeevendran, Employee

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Hi

Please provide the below details
Controller Model and code version ?
Does other clients connected to the same AP3825i fine ?
Do they connect to open ssid or 802.1x SSID ?
Is this an issue connecting to "a" radio or "g" radio.

Regards
Rajesh.J
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Mikaeil Beigpour

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hi
controller model is c5210 software version 10.11.1.210.
donot have problem with other device and mobile.
connect to 802.1x ssid.
use 5GHZ and 2.4GHZ (ac,b/g/n)

thanks
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Nathiya Munuswamy, Employee

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Hi Mikaeil,

Is it an issue only with samsung galaxy j7 mobile or any Android devices?


Regards,
Nathiya M
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Mikaeil Beigpour

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hi
only with samsung galaxy j7

thanks
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Ronald Dvorak, Embassador

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So what is the problem, please describe it in detail.....
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Mikaeil Beigpour

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hi
see wifi ssid and donot connect to that and usually refress and scan ssid in wifi windows.

thanks
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Bharathiraja, Suresh, Employee

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Hi Mikaeil,


Let us know the client status in report and logs ?

if you connect any other SSID or wireless connection , are you able to connect  ?

Thanks,
Suresh.B
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Mikaeil Beigpour

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hi
donot able to connect any other ssid.

thanks
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Jacob, Praveen, Employee

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Mikhail, 

What is the Android version? Do you know the command to run a tail on the AP that you are trying to connect to and do a "grep" for the Samsung device's mac address? 

Thanks 
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Mikaeil Beigpour

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hi
vesion is 6.0.1
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Ronald Dvorak, Embassador

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I give you the GTAC answer... upgrade to latest version 10.11.05.
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Jacob, Praveen, Employee

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Mikhail, 

I recollect one of our customers reporting a similar issue with the same phone model. I believe this could be related to certain configuration parameters for roaming on your WLAN, specifically .11r.

Can you paste a screenshot of your WLAN configuration?

Thanks 
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Rajesh Jeevendran, Employee

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Hi Mikaeil

Please create a Test SSID [open Authentication 5Ghz band]
Apply the above to one AccessPoint

On one Samsung Device,please install the below Google play store app
https://play.google.com/store/apps/details?id=org.wahtod.wififixer

Check if the devices is able to connect.



As you could see the Android APP on the mobile would show the association,ip assignment etc.
You could also send logs to your email address.

Please do this for open authentication,since you have specified the samsung does not connect to any ssid.

Then you could repeat the same for production SSID [open and 802,1x]

Send log in the app send a text file to your email. Please use send log every time you connect to a different SSID.

Please share your findings.

Regards
Rajesh
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Mikaeil Beigpour

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hi
my wireless configuration is :
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Scott Whall, Employee

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Mikaeil - Ron suggested the upgrade to 10.11.05, and I agree.  For now, while you are still running 10.11.01, disable Fast Transition and Management Frame Protection (on ALL of your configured WLANs).
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Caio Serafim

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"disable Fast Transition and Management Frame Protection" - This worked for me!!! Thank you so much for the support my friend!!!
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Mikaeil Beigpour

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hi
with your help I can solved this problem.
thanks
(Edited)
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Ronald Dvorak, Embassador

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So could you please tell us what you've done to fix it.
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Jacob, Praveen, Employee

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Fast Transition along with Management Frame Protection was disabled on the WLANs. 
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Doug Hyde, Technical Support Manager

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(Edited)