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 Updating Licenses

rsmith's profile image
rsmith posted 06-29-2022 09:03
My Legacy entitlement keys expired this week.  I do have current entitlements for my account after linking to the extreme portal.  My question is how do I get those to be active?  Under my license information I am showing 46 available, but 0 devices and 0 activated.  I am no longer receiving any error message about not having licenses, but I'm curious why my license information still shows 0 devices and 0 activated, yet 46 available.  Thank you.
Nick Moore's profile image
Nick Moore
The licensing can take up to 24 hours to update after linking. How long ago did you link your portal account?
rsmith's profile image
rsmith
I linked my account on Tuesday.  I just checked and 39 out of 43 on one license have activated and 3 out of 3 on the other license have activated.  I'm not sure why the other 4 haven't... maybe will take another day?
Nick Moore's profile image
Nick Moore
It could take more time but I am curious if those other 4 are managed? You can check this by adding 'Managed' in the column picker on the Managed > Devices page.
rsmith's profile image
rsmith
All 43 are managed.