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Added AP121s don't show up under monitor mode.

Added AP121s don't show up under monitor mode.

jmhar2002
New Contributor

‎07-02-2019 02:58 PM

I have added 3 AP121s by serial number, but only one shows up under monitor mode. I am unable to onboard them again as they show up as added to my account, but I cannot access them.

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6 REPLIES 6

jmhar2002
New Contributor

‎07-02-2019 03:39 PM

I'm using hive manager connect, and that was it. I had it filtered to one floor and the location didn't work when I onboarded the other two. Thank you. I also seem to be having trouble getting the other two APs to update properly and use my network policy. The policy works, I'm using an AP that has it enabled right now.

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ashley_finch
Contributor III

‎07-02-2019 03:16 PM

Hi Jonathan,

 

Do you have any filters enabled from the monitor page?

Additionally, which platform are you on? If you're unsure you can use this guide to help: https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using

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