-AP 250 in hivemanager could not assign a IP address to scanner intermec ck3x CK3X265X1700220, any ideas please ?

[milad_ibrahim]

-AP 250 in hivemanager could not assign a IP address to scanner intermec ck3x CK3X265X1700220, any ideas please ?

[samantha_lynn]

There may have been, but given the nature of the issue I'd need to see data from your device to help with your issue now. If you can send me a packet capture that was running when the client device failed to get an IP address, and the MAC address of the device that is having the issue, at communityhelp@aerohive.com, I can let you know what I find.

[matt_nissen]

Hi Sam, was there any answer to this question?

[matt_nissen]

​Was there ever an answer to this question?

[samantha_lynn]

We'd want a packet capture so we could see the DHCP handshake and what part of that is failing. This is a guide that reviews how to run a packet capture: https://thehivecommunity.aerohive.com/s/article/Packet-Capture-in-NG

Please also let me know the MAC address of the device that is unable to connect, so I can be sure to look at the correct packets in the capture.