-AP 250 in hivemanager could not assign a IP address to scanner intermec ck3x
CK3X265X1700220, any ideas please ?
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‎11-15-2018 08:05 AM
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‎02-20-2020 03:15 PM
There may have been, but given the nature of the issue I'd need to see data from your device to help with your issue now. If you can send me a packet capture that was running when the client device failed to get an IP address, and the MAC address of the device that is having the issue, at communityhelp@aerohive.com, I can let you know what I find.
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‎02-20-2020 01:38 PM
Hi Sam, was there any answer to this question?
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‎07-29-2019 03:48 PM
​Was there ever an answer to this question?
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‎11-15-2018 01:38 PM
We'd want a packet capture so we could see the DHCP handshake and what part of that is failing. This is a guide that reviews how to run a packet capture: https://thehivecommunity.aerohive.com/s/article/Packet-Capture-in-NG
Please also let me know the MAC address of the device that is unable to connect, so I can be sure to look at the correct packets in the capture.
