AP 320 latest firmware

[Andrew_Kuzmuk]

I picked up a second hand AP320 and I’m seeing the device update failed message when using the Extreme Cloud IQ Connect.  It’s currently on version 3.4r2.  How can I update the AP to the latest firmware?

Thanks in advance.  

[SamPirok · Accepted solution]

Hi Andrew, you’ll need to update the AP to at least 6.5r3 in order to manage it in the Extreme Cloud IQ platform. If you go to extremeportal.force.com> Downloads, you should be able to find the firmware files you need. 

This article covers how to update AP firmware outside of the GUI: https://extremeportal.force.com/ExtrArticleDetail?n=000046527&q=Update%20firmware%20in%20CLI

Alternatively, this article covers how to update firmware via the APs Web UI in case that’s easier: https://extremeportal.force.com/ExtrArticleDetail?n=000046425&q=Web%20UI