AP 630s that are dropping clients very frequently

[netadmin10]

We have new Aerohive 630s.  We are struggling with keeping clients connected.  I use a scanner and see the radios dropping out from time to time (not regular that I can tell) and then they come back. I also see that clients are connecting to APs in other room with much weaker signal that the APs close to them.  Any help

[netadmin10]

That's a huge volume of text. Is there some way of cutting that down some?

[samantha_lynn]

Could you send tech data from an AP having this issue to communityhelp@aerohive.com?

[netadmin10]

That seems to have made the problem worse.

[samantha_lynn]

Since the APs are not disconnecting, you might be seeing those interruptions when a background scan gets through. The APs use these background scans to update data in the tech log and to make auto channel or power adjustments. These happen by default every 10 minutes, and most client devices aren't affected by the scans at all.

[netadmin10]

The APs are NOT disconnecting from the Hive. Thanks for the suggestions on the data rates. I'll give those a try.