AP121 Wont update to latest version.

[jmhar2002]

I've tried to run the update from hivemanager connect multiple times, but this AP won't update. Any suggestions would be welcome.

[jmhar2002]

I don't see it, could you please tell me where to find it?

[samantha_lynn]

Thank you for letting me know. When the updates fail, there should be a Device Update Failed message on the Monitor page of the HiveManager, when you hover over this message could you tell me what the failure details say?

[jmhar2002]

They are 6.5v4

[samantha_lynn]

What HiveOS version is it on? If you're using HiveManager and the AP is on a version older than 6.5r3, then the updates will fail. We'll need the AP to be on 6.5r3 at minimum to manage it in the HiveManager.