AP122 turns irresponsive when upload config / upgrade firmware / reboot.

[sergi_dupe]

Everytime I upload any configuration, upgrade the firmware of my AP122 or a simply reboot, the AP losses the connection with HiveManager and the status led of the AP turns orange. Then the AP keeps irresponsive and the only solution is to push the reset button of the AP or perform a 'reset config' command through CLI.

[sergi_dupe]

Thank you! I sent the requested info.

[samantha_lynn]

Sorry about that! Thanks for sending it again. I've reviewed the data and sent you my findings, but just as a quick recap here:

We see a few interference alarms, but all interference in in the 2.4 band and shouldn't be the cause of this issue.

More importantly the AP isn't able to reach the capwap address it's been set to. I've requested a couple pieces of information, once I have those I will send you the commands you'll need so you can copy and paste them (no typos this time, promise!) in to the AP and then you should be good to go. I also sent you the CAPWAP troubleshooting guide, that's going to outline the general direction I'm taking in case you're interested. Please let me know if I can clarify anything, thanks for your patience so far.

[sergi_dupe]

sent again! copy&paste fails sometimes: communityhelp@aerohvie.com 😉

[samantha_lynn]

Could you try sending that again to communityhelp@aerohvie.com? I don't see any emails from you yet.

[sergi_dupe]

Sent to the email.