06-22-2018 02:18 PM
Solved! Go to Solution.
06-25-2018 08:31 PM
Hi John,
Could the on-premise hivemanager be using a different/default DNS service?
If so, this may explain why the PC can access the hostname, but the on-premise can't.
Hope this helps,
David Souri
HiveCommunity Moderator
06-26-2018 07:23 AM
Hi David,
Strangely the issue has resolved itself.....
I think the issue may have been precisely as you describe and the customer has just noticed it.
Thanks for your help.
06-25-2018 08:31 PM
Hi John,
Could the on-premise hivemanager be using a different/default DNS service?
If so, this may explain why the PC can access the hostname, but the on-premise can't.
Hope this helps,
David Souri
HiveCommunity Moderator
06-23-2018 10:26 AM
Hi Georgia,
Thats what I thought but he can browse to the url of the license server on a PC connected to the same subnet as the on-premise HM
06-22-2018 07:31 PM
Generally that's going to be your firewall, I think it needs TCP 443 allowing traffic to get to the license server.