customers on-premise hivemanager (classic) has a message saying it has become disconnected from the license server. What may be causing this issue?

[souris]

customers on-premise hivemanager (classic) has a message saying it has become disconnected from the license server. What may be causing this issue?

[souris]

Hi David,

Strangely the issue has resolved itself.....

I think the issue may have been precisely as you describe and the customer has just noticed it.

Thanks for your help.

[dsouri · Accepted solution]

Hi John,

Could the on-premise hivemanager be using a different/default DNS service?

If so, this may explain why the PC can access the hostname, but the on-premise can't.

Hope this helps,

David Souri

HiveCommunity Moderator

[AnonymousM]

Hi Georgia,

Thats what I thought but he can browse to the url of the license server on a PC connected to the same subnet as the on-premise HM

[GeorgiaMason]

Generally that's going to be your firewall, I think it needs TCP 443 allowing traffic to get to the license server.