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customers on-premise hivemanager (classic) has a message saying it has become disconnected from the license server. What may be causing this issue?

customers on-premise hivemanager (classic) has a message saying it has become disconnected from the license server. What may be causing this issue?

souris
New Contributor
customers on-premise hivemanager (classic) has a message saying it has become disconnected from the license server. What may be causing this issue?
JohnF
1 ACCEPTED SOLUTION

dsouri
Contributor III

Hi John,

 

Could the on-premise hivemanager be using a different/default DNS service?

 

If so, this may explain why the PC can access the hostname, but the on-premise can't.

 

Hope this helps,

 

David Souri

HiveCommunity Moderator

View solution in original post

4 REPLIES 4

souris
New Contributor

Hi David,

Strangely the issue has resolved itself.....

I think the issue may have been precisely as you describe and the customer has just noticed it.

 

Thanks for your help.

JohnF

dsouri
Contributor III

Hi John,

 

Could the on-premise hivemanager be using a different/default DNS service?

 

If so, this may explain why the PC can access the hostname, but the on-premise can't.

 

Hope this helps,

 

David Souri

HiveCommunity Moderator

AnonymousM
Valued Contributor II

Hi Georgia,

Thats what I thought but he can browse to the url of the license server on a PC connected to the same subnet as the on-premise HM

GeorgiaMason
Contributor II

Generally that's going to be your firewall, I think it needs TCP 443 allowing traffic to get to the license server.

GTM-P2G8KFN