Dear Aerohive Networks, We are attempting to add 2 of our devices below to Hivemanager but are getting the message 'device already onboarded': SN: 02301707212614 SN: 02301707213833 Any chance you can help us get it cleared? Thank you!

[jesse1]

Dear Aerohive Networks, We are attempting to add 2 of our devices below to Hivemanager but are getting the message 'device already onboarded': SN: 02301707212614 SN: 02301707213833 Any chance you can help us get it cleared? Thank you!

[samantha_lynn]

That could come from a number of factors, but I'd recommend following the steps in this guide to narrow it down and/or to connect the APs manually: https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

[jesse1]

That worked great- thank you Sam!

One more quick question if I may? We have two APs that have been plugged in and working for a month, but they always show as offline.

Any thoughts as to why they show as offline?

[samantha_lynn]

Thank you for letting me know, could you try adding those devices one more time for me?