Device already onboarded on unlicensed account

[AnonymousM]

Hello.

I have this device (01221704031446) on a unlicensed account, i was no able to remove before the license expired. ¿Is there another way to get this serial number removed?

Thank you.

[luis_martinez]

Thank you very much again, this community is awesom!

[samantha_lynn]

Thanks for letting me know @Luis Martinez Gutierrez​ , I've cleared the old record for you so you should be able to add the device to your new HiveManager instance.

[luis_martinez]

Hi!

i have the same problem

My AP120 (S/N 12010061800264) was enrolled on other acoount and now i cannot add it on my new account.

thanks in advance

KR

Luis

[AnonymousM]

Device onboarded on the new account.

Thank you so much.