Devices already onboarded

[mappy24]

Hello,

I’m trying to add two AP122’s to my Hivemanager and I’m getting the following message:

The following devices failed:

• 01221612095330 Device already onboarded
• 01221612095312 Device already onboarded

Please assist!

[mappy24]

All sorted by support, thanks!

[mappy24]

Hi Tomasz,

I have opened a support case, as you suggested.

Thanks

Ian

[Tomasz]

Hi Mappy,

Please contact GTAC for this, I think it’ll be the fastest way: https://www.extremenetworks.com/support/contact/

Seems that these serial numbers were added (intentionally or by mistake?) to another instance of XIQ. They will have to check the situation and remove these APs from another tenant.

Hope that helps,

Tomasz