ā06-29-2020 10:06 AM
Hello,
Iām trying to add two AP122ās to my Hivemanager and Iām getting the following message:
The following devices failed:
Please assist!
ā06-30-2020 04:36 PM
All sorted by support, thanks!
ā06-30-2020 12:41 PM
Hi Tomasz,
I have opened a support case, as you suggested.
Thanks
Ian
ā06-30-2020 09:18 AM
Hi Mappy,
Please contact GTAC for this, I think itāll be the fastest way: https://www.extremenetworks.com/support/contact/
Seems that these serial numbers were added (intentionally or by mistake?) to another instance of XIQ. They will have to check the situation and remove these APs from another tenant.
Hope that helps,
Tomasz