Hello Community, I am facing to an issue on one of my AP which can not connected to the HM : " Not connected to Aerohive " Thank you for your help

[Stephane]

Hello Community, I am facing to an issue on one of my AP which can not connected to the HM : " Not connected to Aerohive " Thank you for your help

[samantha_lynn · Accepted solution]

Hello, the following guides will help you manually connect your AP to the HiveManager, depending on which HiveManager platform you're using:

ExtremeCloud IQ (formerly HiveManager NG): https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

HiveManager Classic: https://thehivecommunity.aerohive.com/s/article/CAPWAP-HiveManager-Classic 

This guide will walk you through how to determine which HiveManager you are using, for reference: https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using