Hello, How to upgrade the licence from 11.26.3.6 to 12.8 ? I can't apply my actual licence key to the new Hive Manager deployment. My licence key is always supported. Thanks for your help !

[support18]

Hello, How to upgrade the licence from 11.26.3.6 to 12.8 ? I can't apply my actual licence key to the new Hive Manager deployment. My licence key is always supported. Thanks for your help !

[samantha_lynn]

Thank you for that key, I've reinitialized it for you. Please let me know if I can help with anything else.

[support18]

Hello Sam,

I sent you an email to reinitialize my key.

Thanks for your help.

[samantha_lynn]

You'd want us to reinitialize it as well when you are ready to make the move over, so there is no conflict on our servers.

[support18]

Got It !

Could you confirm if my current key is operable for the new Hive Manager if i remove the key from my current aerohive ?

Or do we need to reinitialize the key ?