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Hello, I removed device before. After a week, i connect it again but it is not working I am removing and re-adding the serial number to my device inventory as well. Now it's still disconnected. Please help me. Thank you

Hello, I removed device before. After a week, i connect it again but it is not working I am removing and re-adding the serial number to my device inventory as well. Now it's still disconnected. Please help me. Thank you

toantvn
New Contributor

‎09-25-2019 04:44 AM

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2 REPLIES 2

toantvn
New Contributor

‎09-25-2019 12:03 PM

Thank for your help.

I will try it.

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ashley_finch
Contributor III

‎09-25-2019 10:52 AM

Try and give it a factory reset by holding the reset button for 10 seconds first of all.

Else, if it still doesn't seem to be connecting I'd follow the steps in this guide:

https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

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