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Hi, I'm trying to onboard another AP. I get a message saying "01221702272173 Device already onboarded" Is there any way to solve this? Cheers

Hi, I'm trying to onboard another AP. I get a message saying "01221702272173 Device already onboarded" Is there any way to solve this? Cheers

stuart1
New Contributor
Hi, I'm trying to onboard another AP. I get a message saying "01221702272173 Device already onboarded" Is there any way to solve this? Cheers
8 REPLIES 8

stuart1
New Contributor

Device now free and I've added it to hivemanager. Thanks for all the support.

Kind regards

Stuart

samantha_lynn
Esteemed Contributor III

Thanks for checking in Stuart, I just checked the engineering ticket we're waiting on and unfortunately that is still in progress. I'll let you know via the support case as soon as I hear the engineering ticket is complete so we can confirm that your devices are free to add at that point.

stuart1
New Contributor

Hi Sam,

Just wondering if you have any update on this?

I've not heard anything further from support.

Thanks again.

 

Stuart

stuart1
New Contributor

Thanks for the support on this guys. Most appreciated.

I'll await an update on the case.

GTM-P2G8KFN