Hi, I'm trying to onboard another AP. I get a message saying "01221702272173 Device already onboarded" Is there any way to solve this? Cheers

[stuart1]

Hi, I'm trying to onboard another AP. I get a message saying "01221702272173 Device already onboarded" Is there any way to solve this? Cheers

[stuart1]

Device now free and I've added it to hivemanager. Thanks for all the support.

Kind regards

Stuart

[samantha_lynn]

Thanks for checking in Stuart, I just checked the engineering ticket we're waiting on and unfortunately that is still in progress. I'll let you know via the support case as soon as I hear the engineering ticket is complete so we can confirm that your devices are free to add at that point.

[stuart1]

Hi Sam,

Just wondering if you have any update on this?

I've not heard anything further from support.

Thanks again.

Stuart

[stuart1]

Thanks for the support on this guys. Most appreciated.

I'll await an update on the case.