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HiveOS objects in Hivemanager (NG) are missing entries that we had in HM Classic

HiveOS objects in Hivemanager (NG) are missing entries that we had in HM Classic

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AnonymousM
Valued Contributor II

‎08-31-2018 09:08 AM

Hi,

 

With Classic we were able to use client classification rules with OS objects such as Gaming Consoles (Xbox, Playstation, Wii, ...) and Home Audio/Video Equipment (Slingbox, Apple TV, Amonos IPTV, ...).

 

In Hivemanager (NG) I do not see those objects anymore. We only have: Windows, Windows Phone, Mac OS, iPad, iPhone, iOS Device, Android, Symbian, Blackberry and Chrome.

 

Also, when trying to add a new OS Object, I do not see all OS Types as with Classic (Playstation, Xbox, ....).

 

Is there any easy way to add those missing definitions? Or, are there plans to extend this list with a future upgrade? (We need it for the Hivemanager VA...)

 

carsten

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AnonymousM
Valued Contributor II

‎10-02-2018 04:38 AM

For the record: As per Tier III Support, the limited visibility of OS objects is per design.

 

***

 

Carsten,

 

I think we have provided you with an incorrect information. This is not a bug. By default NG only includes: Windows, Windows Phone, Mac OS, iPad, iPhone, iOS Device, Android, Symbian, Blackberry, Chrome as mentioned in the help.

 

https://docs.aerohive.com/330000/docs/help/english/ng/Content/gui/configuration/viewing-os-object-list.htm

 

You will need to create a custom object for this requirement.

 

***

 

Carsten,

 

HM receives the information from the AP that recognises the OS.

 

This a sample of an Apple iOS that is detected by the AP.

 

2018-09-06 21:54:31 info ah_auth: aaa: detect station(4083:1d3c:ab10) os(Apple iOS) via DHCP fingerprint

2018-09-06 21:54:30 info kernel: [qos]: add qos user 4083:1d3c:ab10 idx 171 uppid 6

2018-09-06 21:54:30 info ah_auth: aaa: detect station(4083:1d3c:ab10) os(Apple iOS) via DHCP fingerprint

2018-09-06 21:54:30 info ah_auth: aaa: ah_auth_update_sta_os: sta(4083:1d3c:ab10) os(Apple iOS)

 

You may discuss any new enhancement with our rep SE who will then discuss it with PLM .

 

***

 

Carsten,

 

When a station is joining the SSID, you can actually run _debug auth dhcp_fp on the AP in order to see the option 55 parameters.

 

I am closing this case now. As discussed before you may approach our SE in order to discuss the enhancement.

 

Thank you for contacting Aerohive Technical Support.

 

 

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samantha_lynn
Esteemed Contributor III

‎08-31-2018 01:31 PM

I will pass on the request to see the default list expanded, but in the mean time if you run a packet capture on a client that has an OS that isn't in the HiveManager yet, open the DHCP packet to see the Option 55 parameters, copy those, create a new OS object in HiveManager>Configure>Common Objects, enter those parameters we got from the packet capture, and then you should be able to classify them without issue from there.

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