Extreme Networks

elidhoward22 · ‎02-16-2019

How to update AP170 and Broadcast with existing SSID

samantha_lynn · ‎02-18-2019

Thanks for letting me know. I've emailed you directly with some firmware files, we'll want to update before the AP will work with the HiveManager. This guide will walk you through how to update the AP via their Web UI: https://thehivecommunity.aerohive.com/s/article/Upgrading-AP-firmware-via-web-UI

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elidhoward22 · ‎02-18-2019

Great thank you!

samantha_lynn · ‎02-18-2019

Thanks for letting me know. I've emailed you directly with some firmware files, we'll want to update before the AP will work with the HiveManager. This guide will walk you through how to update the AP via their Web UI: https://thehivecommunity.aerohive.com/s/article/Upgrading-AP-firmware-via-web-UI

elidhoward22 · ‎02-18-2019

Hive manager connect

elidhoward22 · ‎02-18-2019

Yes I have an old version. It’s 5.1 r3

samantha_lynn · ‎02-18-2019

Could you tell me what firmware you are using? We typically see this issue if we're using a firmware version older than 6.5r3 with HiveManager (formerly NG). Could you also tell me what HiveManager platform you are using; HiveManager Classic (myhive.aerohive.com) or HiveManager (formerly NG, cloud.aerohive.com)?