This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

I am installing an AP which has been boxed for the past 3 years. The HiveOS firmware 6.5r1b fails to update to the latest version. I have tried to connect to the AP130 with a web browser, but that fails.

I am installing an AP which has been boxed for the past 3 years. The HiveOS firmware 6.5r1b fails to update to the latest version. I have tried to connect to the AP130 with a web browser, but that fails.

rkestle
New Contributor

‎11-13-2019 06:33 PM

I am installing an AP which has been boxed for the past 3 years. The HiveOS firmware 6.5r1b fails to update to the latest version. I have tried to connect to the AP130 with a web browser, but that fails.
0 Kudos
6 REPLIES 6

AnonymousM
Valued Contributor II

‎11-14-2019 06:54 PM

Rodney,

You can email communityhelp@aerohive.com to figure out if you have a valid support contract. Otherwise, you can add the serial numbers of the devices to your Connect instance and as long as the APs are not already associated to another instance they should make a capwap connection to the Connect instance and upgrade firmware automatically to the minimum supported version.

0 Kudos

rkestle
New Contributor

‎11-14-2019 05:40 PM

Keith,

I'm running Connect, but the download page says this for me:

*Not seeing any Downloads, or the specific file you're after?* Make sure
you're logged in. Otherwise, that means either we need to adjust your
account settings, or you might need a Support Contract - Please contact the
HiveCommunity moderator at communityhelp@aerohive.com"
, and provide your account name and/or latest
sales order or entitlement key if possible.

So, I thought I would ask for you to send it directly to me. Is it because
I'm using a different login for the community page as compared to Connect?
Whatever the reason, I need to unboard 5 old AP's that were never setup
since we received them 3 years ago.

Rodney
0 Kudos

AnonymousM
Valued Contributor II

‎11-14-2019 05:17 PM

Rodney,

Even if the AP is running an unsupported version it will still connect to XIQ (HiveManager) and then automatically update to a supported version as long as you have a valid license available to manage the device. We also have a free version of XIQ called Connect if you don't have a valid license and would still like to take advantage of our Cloud platform.

0 Kudos

rkestle
New Contributor

‎11-14-2019 05:11 PM

Thanks Keith, I can now access my AP130 via web. Since my contract has recently changed, I guess I don't have access to downloads. Will you send my the latest HiveOS for an AP130? If the other forum boards are correct, once I apply an update greater than 6, the AP will update automatically as intended.

 

Thanks greatly.

0 Kudos
GTM-P2G8KFN