ā08-15-2019 09:44 AM
Solved! Go to Solution.
ā09-11-2020 01:51 PM
Hi Meneses, that device should be free to add to your inventory now. Please let me know if you have any further issues adding this switch to your inventory.
ā09-21-2020 12:36 PM
Hi Rburg, that device should now be free to add to you device inventory. Please let me know if you have any more trouble adding that AP to your inventory.
ā09-19-2020 03:36 AM
Hello, I am also having the same issue. My device is 01301504300375 and Iām getting the ā01301504300375 A stake record of the device was found in the redirectorā error when I try to re-add this device to my inventory.
ā09-16-2020 01:57 PM
Thank you for that picture, I was able to free that device up for you so you should be able to add it to your device inventory at this time. Please let me know if I can help with anything else.
ā09-15-2020 03:04 PM
Sam
I really appreciate your time and efforts.
I confirm the first serial number. IĀ“m sending you a picture of that.
For the other 2 devices, I will talk with the
client to see if He wants to buy technical support.
Regards
Raul
ā09-11-2020 05:56 PM
Hi Meneses, I will look in to those three devices for you but could you confirm the first serial number? An SR2124P switch will usually have a serial number starting with 2124 so I just want to make sure we have the correct serial number for your devices.
For the second device, Iām sure the SR2023 switches are supported in XIQ so I would recommend opening a support case for that error message as that is something our engineers will have to fix for you.
For the third serial number, can you make sure you donāt see the device in your device inventory (making sure all filters are cleared)? If you donāt see it in your inventory, unfortunately youāll need to open a support case for that issue as well so our engineers can find the conflicting record causing the already on-boarded error youāre seeing.
The default credentials for all HiveOS devices (except the SR22xx and SR23xx switches) should be:
Username: admin
Password: aerohive
If the switch is using an older firmware version, you might also want to try the password āAerohive1ā without the quotes, or āadministratorā.