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I bought a second hand AP121. I cant add it to my Hive Manager Envirnmont. Error states it's still in use by previous owner. I hard reset the AP but still no go. Plz help

I bought a second hand AP121. I cant add it to my Hive Manager Envirnmont. Error states it's still in use by previous owner. I hard reset the AP but still no go. Plz help

j_weijs
New Contributor

I bought a second hand AP121. I cant add it to my Hive Manager Envirnmont. Error states it's still in use by previous owner. I hard reset the AP but still no go. Plz help

11 REPLIES 11

j_weijs
New Contributor

Thx, got it

samantha_lynn
Esteemed Contributor III

Certainly, I've emailed you the firmware file you'll need and I've submitted the request to have your Organization name changed. I'll let you know as soon as I hear that has been completed.

j_weijs
New Contributor
Hi Sam,

Of course. The VHM name = VHM-LWKFVZBG.
Picture included.

I ve another question.
I’m trying to upgrade firmware but receive an error: Device Update Failed. Something about “unable to save image in flash memory” can you help me out by directing me to the AP141-6.5r12.img file?
Once again I’m in your debt.

Joost

Verzonden vanuit Mail<> voor Windows 10

samantha_lynn
Esteemed Contributor III

I'm sorry but that picture didn't come through, could you try emailing it to me instead?

GTM-P2G8KFN