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I don't have access to create cases. How to open DOA case? We sold AP122 which doesn't work. AH-AP-122-AC-CE, Serial 1221703223725

I don't have access to create cases. How to open DOA case? We sold AP122 which doesn't work. AH-AP-122-AC-CE, Serial 1221703223725

wojciech_wojtyl
New Contributor

‎07-24-2019 07:37 AM

 

Description below:

It was tested on two different switches with poe

However, he does not get up. After connecting it is permanently lit orange. The reset button does not give - the lack of reaction constantly greyscale orange. The address gets but you can not enter it.

Regards

Wojciech

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1 REPLY 1

ashley_finch
Contributor III

‎07-24-2019 10:28 AM

I'm not able to help with creating a case, but are you able to get a console connection to the AP to see if it is booting? If the AP cannot connect to the redirector it won't change off orange and you won't see a LED change by pressing the reset either. Is this just one AP and others are working on the same port?

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GTM-P2G8KFN