I have a client who recently purchased licenses for his 14 access points, but can't remember the Hivemanager access password, and in the portal recovery process is not working, how can I recover this access for my client?

[rene_lopes]

Your Customer number: 1030065 Wurth Do Brasil Pecas de Fixacao LTDA

Your Sales Order number: 294046

Distributor PO number: AE430547AE-RNW

[samantha_lynn]

Thank you for letting me know, I've emailed you directly with a temporary password. Once you log in, please change it to something more secure.

[rene_lopes]

Hi Sam, below follow the informations requerided. I stay waiting yours providences.

• S/N HAPs: See file attached "Device Inventory of Wurth_-_Brazil1"
• Logins Hivemanager:
  • renata@wurth.com.br
  • giuliano@wurth.com.br
  • rene.lopes@sagaztecnologia.com.br
• VHM ID: Don't finded

[samantha_lynn]

Would you be able to provide the VHM ID of the HiveManager, or a serial number of a device that is currently connected to the HiveManager? Or if you could tell me the email address the client uses to try to log in to the HiveManager, I can try to find your instance that was as well. If you'd rather share this information with me directly, my email is communityhelp@aerohive.com.