I have an amber light on a AP250 and I have already tried pinhole reset and it is still amber. What next?

[tony_reyes]

I have an amber light on a AP250 and I have already tried pinhole reset and it is still amber. What next?

[bruce_stahlin]

Do you have console or ssh access to the device? Try the following commands:

ping 8.8.8.8 (ensure the WAP can ping an address on the internet)

show capwap client

capwap ping hivemanger address

We can help troubleshoot if you post the results.

Best,

BJ

[samantha_lynn · Accepted solution]

An Amber light means that the AP is still broadcasting but is not connected to your HiveManager. Below are links to CAPWAP troubleshooting guides that will walk you through how to get an AP to reconnect to your HiveManager for you, depending on what HiveManager platform you are using:

HiveManager Classic (myhive.aerohive.com)- https://thehivecommunity.aerohive.com/s/article/CAPWAP-HiveManager-Classic

HiveManager (formerly NG, cloud.aerohive.com)- https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG