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I recieved 2 AP130's from work to train with, and learn how to operate the Aerohive web GUI. However one of the AP seems to have been previously on-boarded and it won't let me add the AP to my account.

I recieved 2 AP130's from work to train with, and learn how to operate the Aerohive web GUI. However one of the AP seems to have been previously on-boarded and it won't let me add the AP to my account.

karthik_singamn
New Contributor

I have the entitlements keys for both, and my question is how do I deregister the AP so I can add it to my account?

 

The serial numbers are 

01301608020357 - Successfully onboarded 

01301608022348 - Error 10, Failed to onboard

2 REPLIES 2

karthik_singamn
New Contributor

Hi Sam,

 

I was able to add the second AP this morning, and I can confirm that everything is now working.

 

Thanks for helping me with this.

samantha_lynn
Esteemed Contributor III

Thank you for letting me know, could you try adding the second device one more time for me?

GTM-P2G8KFN