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Looking for specifications on Captive Web Portal logo.

Looking for specifications on Captive Web Portal logo.

jbuckley1
New Contributor

‎12-11-2018 02:33 PM

Trying to setup a Captive Web Portal page and add our own logo. In the Customize and Preview screen it looks perfect. However when it comes up on a client computer it gets enlarged cutting off the right side of the logo. Tried with Edge and Chrome. Any ideas on what the specs are for the image that works?

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10 REPLIES 10

jbuckley1
New Contributor

‎03-19-2019 01:22 PM

Hi Stuart,

I ended up sending my logo to support and they tweaked the logo and sent it back. Then it worked.

Jim

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AnonymousM
Valued Contributor II

‎03-19-2019 08:20 AM

Hi Jim - hope you don't mind me asking but did you ever get resolved with this? Just I am having the same issue.

 

Thanks

Stuart

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samantha_lynn
Esteemed Contributor III

‎12-13-2018 02:04 PM

Thanks for letting me know, I've updated the case with my notes and a link to this conversation so the engineer working with you now is up to date on what we've done so far. Please let me know if I can help with anything else, I appreciate your patience so far in troubleshooting this with us.

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jbuckley1
New Contributor

‎12-13-2018 01:13 PM

Thanks Sam. I’ve opened a case and the number is 00258125
Jim
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