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Need to open a RMA case

Need to open a RMA case

ashwani
New Contributor

‎01-07-2020 04:27 AM

The Aerohive WIFI Access points which received has one damage piece in the box the device has damage in the Clamp hook.

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10 REPLIES 10

panissara_supap
New Contributor

‎01-10-2020 03:09 AM

ed7a21eeedbd43879daabd120ce60225_0690c000009abNiAAI.pngplease provide value in commercial invoice document and contact name. The image is draft CI. if correct please confirm.

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samantha_lynn
Esteemed Contributor III

‎01-09-2020 02:03 PM

The instructions for how to return defective devices should be included in your RMA case after your RMA has been approved. I see you have an RMA case open with us, I would direct you to the comment made by our RMA team on December 20th regarding how to ship the defective units back.

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panissara_supap
New Contributor

‎01-09-2020 05:03 AM

How to return fail units for RMA case?

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samantha_lynn
Esteemed Contributor III

‎01-07-2020 03:05 PM

I'm sorry, I meant you would need to email the address Partners@aerohive.com to request case creation access in Hive Community as a Partner.

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ashwani
New Contributor

‎01-07-2020 02:59 PM

I login to partner@aerohive.com but there is no option for support or RMA.

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