No longer have internet traffic but are still connected to Wifi. In order to be able to have traffic, they are forced to disconnect and then reconnect.

[rayanbox]

No longer have internet traffic but are still connected to Wifi. In order to be able to have traffic, they are forced to disconnect and then reconnect.

[rayanbox]

Hello,

Sorry i was in school.

When did this start? and what do you think might have changed, if anything? ==> Nothing have been changed.

Once they re-connect are they fine from then on or does the problem re-appear? If it re-appears, how long does that take ==> at

randomly time, during maybe 2 minutes

Anything common among the users having issues, or is it all users? ===> all users have the problem

which HiveManager => AP122

Anything else you can think of which would help us understand the problem better. => i use a radius server to have the

credentials

Also what version of HiveOS do you use on the accesspoints and what models? ==> AP122 (OS : 10.0r5)

Thanks you

Sorry my english is no perfect.

[tobias_s_jonsso]

Also what version of HiveOS do you use on the accesspoints and what models?

As an example 8.2r4 had this bug with ap130:

"AP130 Wifi1 radio (5 GHz) sometimes stopped transmitting or receiving, resulting in loss of client connectivity."

[weekdaysailor]

Can you describe the symptoms a bit more?

• When did this start? and what do you think might have changed, if anything?
• Once they re-connect are they fine from then on or does the problem re-appear? If it re-appears, how long does that take.
• Anything common among the users having issues, or is it all users?
• which HiveManager? https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using?language=en_US
• Anything else you can think of which would help us understand the problem better.