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No RSSI measurements in the range between -50 and -80 dBm are available for AP1, AP3, AP5. Please try increasing the RSSI range for calibration in global settings for maps, or clear "Calibrate heat maps" to use predictive heat maps instead.

No RSSI measurements in the range between -50 and -80 dBm are available for AP1, AP3, AP5. Please try increasing the RSSI range for calibration in global settings for maps, or clear "Calibrate heat maps" to use predictive heat maps instead.

lchisholm
New Contributor
No RSSI measurements in the range between -50 and -80 dBm are available for AP1, AP3, AP5. Please try increasing the RSSI range for calibration in global settings for maps, or clear "Calibrate heat maps" to use predictive heat maps instead.
1 ACCEPTED SOLUTION

samantha_lynn
Esteemed Contributor III

If you open your Radio Profile, can you see what settings you have for the background scans? The APs would need to be able to complete background scans to report this information to the HiveManager, and if we have background scans set to not run when we have active clients on the network, then then could explain why we aren't see any results in your Maps when you check them.

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55 REPLIES 55

samantha_lynn
Esteemed Contributor III

Interference would have to be pretty heavy to prevent a background scan. More commonly, background scans are missed because the settings in the Radio Profile said not to run a background scan in certain situations.

alden_xu
New Contributor

Number of BGSCAN=111; Number of BGSCAN requested=158; Number of BGSCAN missed=47. from these figures, missed part is because too much interference, AP can not complete the scan. Am I right?

samantha_lynn
Esteemed Contributor III

We don't have a way to force background scans other than to reboot the AP entirely.

alden_xu
New Contributor

is there CLI command on AP230 to do the scanning for sh acsp neighbour?

samantha_lynn
Esteemed Contributor III

The maps will work off of the last background scan that was reported from the AP to the HiveManager, so the information will be a bit behind real time data.

GTM-P2G8KFN