Extreme Networks

lchisholm · ‎09-04-2018

No RSSI measurements in the range between -50 and -80 dBm are available for AP1, AP3, AP5. Please try increasing the RSSI range for calibration in global settings for maps, or clear "Calibrate heat maps" to use predictive heat maps instead.

samantha_lynn · ‎10-01-2018

If you open your Radio Profile, can you see what settings you have for the background scans? The APs would need to be able to complete background scans to report this information to the HiveManager, and if we have background scans set to not run when we have active clients on the network, then then could explain why we aren't see any results in your Maps when you check them.

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samantha_lynn · ‎08-01-2019

Interference would have to be pretty heavy to prevent a background scan. More commonly, background scans are missed because the settings in the Radio Profile said not to run a background scan in certain situations.

alden_xu · ‎07-31-2019

Number of BGSCAN=111; Number of BGSCAN requested=158; Number of BGSCAN missed=47. from these figures, missed part is because too much interference, AP can not complete the scan. Am I right?

samantha_lynn · ‎07-31-2019

We don't have a way to force background scans other than to reboot the AP entirely.

alden_xu · ‎07-30-2019

is there CLI command on AP230 to do the scanning for sh acsp neighbour?

samantha_lynn · ‎07-29-2019

The maps will work off of the last background scan that was reported from the AP to the HiveManager, so the information will be a bit behind real time data.