Onboarding Failure

[ruairi_mongan]

Good Day,

I am having issues with onboarding of an AP 130 and 250 in a newly installed HiveManager NG environment.  

The onboarding process fails with the following message "Device already onboarded"

However neither devices appears in the "Monitor" view. Is there something I am missing?

Thanks

Ruairi

[ruairi_mongan2]

Thanks Sam for the offer. I have managed to resolve the issue. 🙂

[samantha_lynn · Accepted solution]

Hello,

If you can email me the serial number of the device I can look in to this on my side for you. Please email the serial number to communityhelp@aerohive.com.